SHIPPING & RETURN POLICY
At Vermont Natural Beef, delivering the absolute best quality meat, meat that we actually grow, is what we do every day. Shipments are processed Tuesday through Thursday for Wednesday through Friday delivery, within our normal geographic shipping area of the New England states plus New York and New Jersey. Shipments within this area ship free unless agreed otherwise and ship via UPS or FedEx Ground for 1 to 2 day delivery. Vermont Natural Beef does not ship on Saturday or Sunday and cannot deliver on Sunday.
NOTE RE: SHIPPING & DELIVERY OF SIDES, QUARTERS AND 50 LB. BOXES OF GROUND BEEF
These products are typically delivered by us in vehicles with freezer capacity, not via UPS or FedEx. After your order is placed, we will work with you, usually via phone, to arrive at a mutually agreeable delivery time.
To maintain the highest quality, our products are individually vacuum sealed in air-tight packaging, perfectly aged and flash frozen prior to shipment. To help ensure your order arrives in excellent condition, each order shipped via UPS or FedEx uses an environmentally responsible, reusable, recyclable shipper box lined with biodegradable “PET” insulated foam.
You will be automatically emailed tracking details as you order is processed.
Most orders ship free, as stated above, within our normal delivery area. Outside of New England, NY and NJ we do charge shipping and offer deeply discounted UPS Express services. Since our product is perishable and thus time sensitive, we reserve the right to require a faster shipping level that and customer might select at checkout if the weather requires it in our opinion. In all cases, the customer will be given the chance to approve or cancel and changes to shipping charges.
We ship via UPS or FedEx. On the day your order ships, you will receive an email with your package’s tracking number. This email will also indicate which carrier is delivering the package.
With the aforementioned limitations, we deliver within the United States with the exception of Hawaii, Alaska, Puerto Rico, Guam and other U.S. territories. At this time, we are unable to process international orders or deliver to PO and APO/FPO Boxes.
Standard shipping is shipped ground and will take 1 to 2 days based on delivery address. We are a working farm and depending on the day, not all orders will ship the same day. Please call if you shipment is time sensitive in terms of your receive by date.
Express shipping consists of 2-day air delivery. The package will deliver by the end of the second business day after shipping. This delivery time can be as late as the evening hours in some locations. Orders must be received by 1 p.m. EST to be shipped out same day.
Saturday delivery is available in most zip codes with a $15 upgrade fee. If Saturday delivery is available for your zip code, it will appear in the delivery date selector in the checkout process.
Vermont Natural Beef makes every attempt to fulfill orders based on customer requested ship date; however, holidays and unforeseen circumstances can force exceptions to delivery. Below are important shipping notes to keep in mind when placing your order.
All shipments require a street address (sorry, no PO boxes).
Vermont Natural Beef is not responsible for incorrect or incomplete shipping addresses. Be sure to double-check addresses.
Inclement weather and other unforeseen circumstances can cause shipments to be delayed.
Vermont Natural Beef is not responsible for shipment delays caused by adverse or unpredictable weather conditions.
Many of our larger cuts (e.g. roasts, briskets, etc.) can take 3-4 days to completely thaw; please plan accordingly and schedule shipments to allow for thawing.
Be sure to double check gift recipient addresses.
Billing customer is responsible to make sure gift recipient is available for delivery.
If any item you have ordered is not available, we will substitute an item of equal or greater value to ensure your order arrives on time. Some packaging and assortments may vary slightly from photographs. Prices are subject to change and are listed for the 50 United States.
REFUNDS AND RETURNS
Due to the nature of our product, we are not able to take returns back into our shipment facility. If you feel a product you received does not meet our guarantee, please contact us at 802-537-3711 or [email protected] within 14 days of the receipt of your product and our team will gladly assist you beginning the refund/review process.
Occasionally, we will require product to be returned to our operations department for review. If it is determined a return is necessary, our team will provide a shipping label, packaging and facilitate a pickup with our shipping carrier for the product to be returned. Once the product is received and reviewed, a credit will be issued or replacement product will be shipped to customer. Returns must be initiated within 14 days of the receipt of product.
The review process will take no longer than 14 days from date of initiation. Once a review has been completed a) replacement product will be shipped, b) a refund will be issued to original form of payment, or c) store credit will be issued within 48 hours.